Assistant Trainer - Now Hiring
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n Position Overview
Elite Sales Processing (ESP), an RGA company, is currently seeking a Assistant Trainer to join our team in Harlan, IA. In this role you will assist in training of new hires in the Inspections and Point of Sale department. Assist with additional training with current employees. This is an excellent opportunity for an individual who has a strong attention to detail and who has an aptitude for training others in new processes and products.
Responsibilities
- Maintains quality service by enforcing ESP and customer expectations.
- Analyze and resolve quality and customer service issues with Inspections and Point of Sale employees.
- Conduct mock calls with employees for training as needed.
- Review recorded calls to ensure personal date collected is accurate and thorough.
- Creates weekly average call time report to manager.
- Prepares phone verification reports to send to employee&s;s manager.
- Conducts telephone interviews as needed.
- Responsible for following all privacy laws and FCRA.
- Maintains regular and predictable attendance.
- Perform quality control and training duties.
- Performs other duties as assigned.
Requirements
EDUCATION AND EXPERIENCE
Required:
- High school diploma or equivalent experience
- Minimum 2 years conducting telephone interview experience
- Completion of LOMA 280
Preferred:
- Completion LOMA 290 and 301
SKILLS AND ABILITIES
Required:
- Ability to motivate and influence co-workers
- Well-organized
- Excellent problem-solving skills
- Medical terminology knowledge, and or life insurance knowledge
- Strong customer service skills
- Strong computer skills
- Excellent verbal and written communication
Company Overview
Elite Sales Processing, Inc. (ESP) is an RGA company, a national insurance services leader, an approved third-party administrator (TPA) and a licensed Medical Information Bureau (MIB) check administrator. We are focused on building strong relationships, achieving client satisfaction, and creating profitable, timely professional solutions to address our clients&s; concerns and needs. The ESP team believes our knowledge, experience, integrity and untiring desire to do it right continues to earn the respect of the industry.
Reinsurance Group of America, Incorporated (NYSE:
RGA) is one of the largest global providers of life reinsurance, with offices around the world. RGA delivers expert solutions in individual life reinsurance, individual living benefits reinsurance, group reinsurance, financial solutions, facultative underwriting and product development.
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n Job Detailn n
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n Reference number n US05411n
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n Date posted n 07/01/2021n n
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n Closing date n 31/12/2099n n
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n Location n Harlann
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n Job Functions n Underwritingn
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n Work Location n Harlan, IAn
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nSalary:
$20 per hourEstimated Salary: $20 to $28 per hour based on qualifications.
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