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Phone Customer Service Representative Level 1

What We Do?
We Power. We Connect. We Simplify. CDS Global is the leading provider of end-to-end business process outsourcing. With more than 40 years of expertise, we support marquee brands across industries, including media, nonprofits, utilities and consumer products.
Powering elite operations worldwide, CDS Global makes businesses more efficient and cost-effective. We support more than 1,100 brands across the globe and reach one out of every two people in the United States alone, helping to connect clients with customers subscribers and donors by creating meaningful and seamless interactions using our data-driven solutions. From order management and payment processing to customer service and data analysis, we simplify and streamline business operations.
What You Will Do?
Customer Service Representatives receive inbound calls and provide exceptional customer service to consumers in the magazine and products industry. This includes responding to product and service inquiries, processing payments, updating accounts and up-selling customers from around the globe.
Skills You Need?
Technical Skills
Minimum typing requirements of 25 wpm
Simultaneously navigate multiple PC screens and systems
Communication Skills
Passionate about helping others
Speak in a pleasant tone, retain composure and gain confidence of the customer
Proficient ability to read, write and speak the English language
Problem Solving Skills
Identify and anticipate customer needs
Effectively prioritize work time to ensure productivity standards are achieved
Comfortable working under pressure
Customer Focus
Make customers feel valued and appreciated
Attitude to thrive in a fast paced, challenging, team-oriented culture
Customer Service background or experience working with people
Commitment
Training Class
Monday, October 15, 2018. Training hours are 9am-5pm
Hours after training are between M-F 8:30am-6:30pm. Saturday is optional
Full Time and Part Time positions
These positions can be worked in our facility or at home after training
Why Work @ CDS Global?
Career building experience!
Top-notch paid training!
A workplace that?s never boring!
Opportunity to make people smile every day!
Rewards and recognition that will ignite your career!
Amazing coworkers!
Benefits/PTO - For Full Time Positions
Take home $12.00
Plus unlimited upselling incentives!
EOE/AA Employer including Vets and Disabled
Pre-employment background check(s) conducted on qualified candidates.
Post-offer, pre-employment drug/health screening(s) required for some positions.
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at:
Phone: 515-246-6837
Email: hremployment@cds-global.com
If you want to view the EEO is the Law poster, please choose your language: English ? Spanish ? Arabic - Chinese
If you want to view the EEO is the Law Supplement poster, please choose your language: English ? Spanish ? Chinese
If you want to view the Pay Transparency Policy Statement, please click the link: English


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